Feeling antsy, anxious, and many other sorts of nervous and negative emotions, I emailed the printer’s “customer service” representative to inquire about the upcoming book, The Cabins of Wilsonia.
Multiple rows of knitting later (I don’t smoke or bite my nails), I received this response:
I apologize for the delayed response.
I contacted our Purchasing dept for shipment details. It turns out that your books have not shipped yet. All we know at this time is that due to mechanical problems with their binding line they were unable to bind and case bound books for 4 days. It sounds like they are up and running again and are prioritizing the backlog of work. Our Purchasing guy is doing what he can to get firm details on when your books will be able to ship.
I know this is very distressing news. I’ve made it very clear to everyone on how important it is to get books shipped. We are doing everything we can to work with the binder to get them shipped as soon as possible.
Don’t you feel reassured? I think she meant to say “any case bound” rather than “and case bound”. I bet she is a bit anxious and nervous every time my name pops up in her in-box.
Excuse me. I need to return to my knitting.